Travel Mystery Shopping

Travel mystery shopping

Travel mystery shopping provides you detailed report on the useful information for your company. The travel mystery shopping helps in gaining data analysis of the locations, time and space, identify deviations from standards and legal regulations, detect your weakness and analyze the competitor behavior. It also helps in getting survey of customers and their expectations. The measurement of changes in system, advertisement, employees approach gives you positive advantages to plan your future strategy.

Benefits of travel mystery shopping

Quantitative and qualitative analysis

The information gained helps you to derive lots of information about your competitor, market trend, customers’ behavior which helps you to take appropriate action.

Build customer relationship

Mystery shopping helps in enhancing customer satisfaction which helps in increasing customer retention and acquiring more customers. It will increase your sales and profits.

Motivate employees

Employees approach towards the customer would be professional and understand importance of each customer as you never knows when you will redeal with mystery professionals.

Increased customer satisfaction and thus more regular customers, as well as the advantage of attracting new ones.

Increased sales and thus profits.

Demonstration to the employees of the importance of their relationship with customers and their role in it: every customer counts, every employee is important.

Motivation of employees to always be professional to the maximum with every customer because you never know when you’re dealing with a mystery shopper.

Improvement in the relationship between your employees and customers, an enhanced approach by employees of which customers have immediate benefit.

Detection of any deficiencies in relation to the customer or business and the opportunity to take action before they can be seen by customers.

Help with planning future business policy.

Ability to anticipate and guess the wishes of customers more easily.

Reduction in the cost of advertising.

Increase in your competitive advantage.

Facility to keep track of current pricing policy and the behavior of competition

What do we find out with Mystery shopping?

How your employees receive or establish their first contact with the customer (greeting, smile, mood, etc.)?

How your employees could be of more help to the customer?

What the employees time response is?

How the sales staff respond to the customer complaints?

How sales staff sell: agressively, passively etc?

How it looks to be your customer?

How the competition behaves towards the customer (benchmarking services and relations with the customer)?

What the business compliance with internal standards and legal regulations is?

What the sales techniques of staff and their knowledge of the products or services are?

What the qualifications of staff for the work they do are?